Terms of service

Last Updated: 27 October 2024

This website is operated by Bright Flowers in Belrose. Throughout the site, the terms “we”, “us” and “our” refer to Bright Flowers in Belrose. Bright Flowers in Belrose offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

 

SECTION 1 - ONLINE STORE ITEMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 -  PRODUCTS AND SERVICE

We offer a variety of floral arrangements, gifts, and related services. All products are subject to availability, and we reserve the right to limit quantities and discontinue items without notice.

SECTION 3 - ORDERS AND PAYMENT

· Orders can be placed through our website or in-store. Payment must be made at the time of purchase.

· We accept various payment methods, including credit cards and online payment systems.

· All prices are listed in Australian dollars.

· Price given on home page does not include delivery. The price may change without notice, but any new price will be clearly displayed on our home page.

SECTION 4 - DELIVERY 

· Delivery options are available within specified areas. Delivery charges apply.

· Our delivery hours are between 10.00am and 5.30pm for business addresses and 10.00am to 7.00pm for residential addresses. Please note we are not able to guarantee delivery at a specific time of day.

· If the recipient is unavailable at the time of delivery, we may leave the order in a safe place or return it to the shop for pickup.

· Public Holidays delivery: Orders received on public holidays will be delivered on the next working day without notice to the customer.

· Time Sensitive / Difficult Deliveries / Hospital Deliveries:

Delivery to difficult and remote areas may incur extra delivery, above that already allowed in the gift value. The payment of extra delivery is the responsibility of the customer and orders can not be delivered without such payment.

We do not guarantee delivery to the following timed events: Funerals, Wedding Receptions, Parties, Functions

We do not guarantee delivery to the following places: Hospitals (especially Intensive Care Units), Army, Airforce and Naval Bases, Ships, Jails, Secure Buildings, Hotels, Mines

We apologise for any inconvenience but delivery to these areas is very difficult.

SECTION 5 - REFUND AND CANCELLATION POLICY

Refunds

· It is not normally policy to refund the price of the product. However, as every customer and gift is individual, (and therefore may require a decision on a case-by-case basis), please contact us so we can determine the best solution to the problem.

· We do not accept returns on perishable items. Refunds will be issued at our discretion.

· We are unable to offer a refund if incorrect delivery information is given to us. It’s your responsibility to make sure you provide us with detailed and accurate delivery instructions. If the wrong delivery address is given we can re-deliver, but this will be a separate order at the normal full cost.

Cancellations

We do understand that sometimes there are extenuating circumstances whereby an order has to be cancelled prior to delivery however before doing so consider if the order can be delivered on an alternate date or to an alternative address. We are happy to accommodate these changes for you to ensure delivery can be completed. Should these options not be suitable you are welcome to cancel an order prior to or on your nominated day of delivery however following terms will apply:

Orders that are yet to be made by our florists can be cancelled however a $15 cancellation fee applies

Orders that have been made but are yet to leave the store can be cancelled less a wastage fee (30% of the flower value) + handling fees.

Orders that have left with our couriers are not able to be cancelled

Should Bright Flowers have need to cancel the order as we are unable to supply on your nominated delivery date you will receive the full cost of the order refunded to you.

SECTION 6 - SUBSTITUTION POLICY

Images found on this site are used as guides only and may not be exactly the same as the final product. The stem count and contents for each product will vary due to regional availability and prices.

We reserve the right to make fair and reasonable substitutions according to the practical availability of flowers, items and containers.

Sometimes it will be necessary for us to substitute flowers, wrapping or containers due to temporary, seasonal or regional availability issues. If this is the case with the gift you've selected, our experienced florists will ensure that the style, theme and colour scheme of your chosen item is preserved and will only substitute items of equal or higher value.

Whilst we have strict substitution guidelines in place to ensure the integrity of the item you have chosen is maintained there may be times where we need to make significant substitutions so as not to miss your chosen delivery date and important events like birthdays or anniversaries.

SECTION 7 - USER ACCOUNTS 

To enhance your shopping experience, you may create an account. You are responsible for maintaining the confidentiality of your account information and for all activities under your account.

SECTION 8 - INTELLECTUAL PROPERTY

All content on our website, including text, images, logos, and designs, is the property of Bright Flowers and is protected by copyright and trademark laws. Unauthorized use is prohibited.

SECTION 9 - LIMITATION OF LIABILITY

Bright Flowers is not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or products.

SECTION 10 - GOVERNING LAW 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.

SECTION 11 -  CHANGES TO TERMS

We may update these Terms of Use from time to time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of the new terms.

SECTION 12 - CONTACT INFORMATION 

For questions about these Terms of Use, please contact us at:

Bright Flowers
56/58 Glen St, Belrose NSW 2085
brightflowers.belrose@gmail.com
0401730665