Refund policy

Refunds

· It is not normally policy to refund the price of the product. However, as every customer and gift is individual, (and therefore may require a decision on a case-by-case basis), please contact us so we can determine the best solution to the problem.

· We do not accept returns on perishable items. Refunds will be issued at our discretion.

· We are unable to offer a refund if incorrect delivery information is given to us. It’s your responsibility to make sure you provide us with detailed and accurate delivery instructions. If the wrong delivery address is given we can re-deliver, but this will be a separate order at the normal full cost.

Cancellations

We do understand that sometimes there are extenuating circumstances whereby an order has to be cancelled prior to delivery however before doing so consider if the order can be delivered on an alternate date or to an alternative address. We are happy to accommodate these changes for you to ensure delivery can be completed. Should these options not be suitable you are welcome to cancel an order prior to or on your nominated day of delivery however following terms will apply:

Orders that are yet to be made by our florists can be cancelled however a $15 cancellation fee applies

Orders that have been made but are yet to leave the store can be cancelled less a wastage fee (30% of the flower value) + handling fees.

Orders that have left with our couriers are not able to be cancelled

Should Bright Flowers have need to cancel the order as we are unable to supply on your nominated delivery date you will receive the full cost of the order refunded to you.